About the Role
DFO is seeking a proactive and solutions-oriented IT Support Specialist to join our team. In this dynamic role, you will be the primary point of contact for desktop infrastructure and end-user support for employees, producers, and educators. You will oversee the DFO Service Desk, ensuring effective triage, assignment, and resolution of support requests, while coordinating with third-party Managed Services as needed. Additionally, you’ll manage mobile device support, contribute to Data Centre operations, monitor system performance, and perform regular backups. Flexibility to work occasional evenings and weekends is required.
To succeed, you will have:
- A post-secondary degree or diploma in Computer science or equivalent work experience
- Minimum of 3-5 years of experience in a desktop support and/or data center support role
- Strong technical proficiency with PC laptops, servers, IT operations, mobile devices, and related peripherals
- Solid understanding of Windows networking, Active Directory, TCP/IP, switches, routers, VOIP, virtualization, and cloud technologies
- Solid experience working with ITSM solutions and service desk softwares
- Experience with Microsoft Azure, AWS, and VMware considered assets
- Microsoft certification is an asset
- Excellent verbal and written communication skills
- Strong organizational, customer service, and problem-solving abilities
- Proven ability to manage multiple priorities and work independently with minimal supervision
- Bilingual in English and French is an asset
- Knowledge of the dairy and/or agriculture industry is an assess
Overview of job responsibilities:
- Provide support to DFO employees, Board members, and producers(on-site and remote) in the use of desktop systems, software, and mobile devices.
- Troubleshoot and analyze computer system errors, including networking, VPN, and intranet issues, to determine effective resolution.
- Install, configure, and maintain desktop computers, printers, multi-function devices, mobile devices, and peripheral equipment.
- Create, modify, and deploy standard configuration images for computers.
- Provide end-user support for enterprise-class smartphones, iPads, and rugged handheld devices, including setup, configuration, basic troubleshooting, and escalation to the telecommunications provider when necessary.
- Respond to help desk calls, resolving as many issues as possible on first contact.
- Maintain documentation of support requests and track issue trends to support continuous improvement.
- Engage third party Managed Services or internal staff as required to resolve IT related issues.
- Assess functional needs and provide recommendations on hardware and software technologies, with a focus on how they can support business objectives and drive innovation through proactive adoption of new solutions.
- Assist with data center operations including maintenance of the operations schedule, backups, and disaster recovery testing.
- Assist with hardware maintenance including installing, configuring, and replacing servers, switches, routers, and other physical components.
- Perform routine hardware diagnostics.
- Monitor server performance and uptime.
- Respond to alerts related to hardware and software issues.
What DFO Can Offer you
- Opportunities for professional and career development.
- An attractive Total Rewards Package that includes comprehensive benefits coverage.
- Commitment to continuous learning – access to video courses taught by leading industry experts.
- Flexible working arrangements which include a hybrid work model.
- A highly collaborative workspace providing; delicious dairy snacks, social events throughout the year and other great perks to foster an inclusive and engaged environment.
Equal Opportunity Employer
Dairy Farmers of Ontario is an equal opportunity employer that is committed to encouraging a diverse workplace. DFO maintains an accommodation policy and will provide accommodation to job applicants with disabilities during the hiring process. Please contact us should you require an accommodation.
To apply:
Interested applicants are invited to submit a cover letter and resume directly to human_resources@milk.org by May 20, 2025.
We thank you for your interest. Only those applicants selected for an interview will be contacted. Interviews will be conducted remotely using Cisco WebEx Meetings and in person at our office in Mississauga.